Configuring Pick and Collect
We start from the premise that not everyone was born with a computer or tablet in hand. That’s why we designed and programmed our Pick and Collect app to be as user-friendly as possible.
And to make your life even easier, we provide guidance so that even those who are computer-averse can feel completely comfortable with our products.
Because everyone has their own reading preferences, we offer you two choices for this assistance:
You can either navigate this page or download the same content formatted as a PDF by clicking on the 'Download PDF Guide' button
2. Configuring your "Pick and Collect"
2. Configuring my “Pick and Collect”
Click on image to enlarge it.
For example:
- If you choose the URL “myfruitshop,” your Pick and Collect link will be: myfruitshop.pickandcollect.co.uk
- If you choose the URL “smith,” your Pick and Collect link will be: smith.pickandcollect.be
Even if you leave spaces between words or use special characters like “ñ,” our system will auto-correct them to ensure your link is perfectly compatible with web standards.
Then click on the blue button to check the availability of the chosen link.
Click on image to enlarge it.
2. When you arrive at this page, you have two options.
- If your URL is validated by our system because it’s available, continue by clicking the blue button “I CREATE yoururl.pickandcollect.be”.
- If you change your mind and want a different URL, click on “NO, I choose another name.”
If the chosen URL already exists, our system will suggest another one.
Click on image to enlarge it.
3. Congratulations! Your online store is created. An email has been sent to you with all the information you need to log in (details of this email in point 4 below). If you don’t see this email, check your spam folder.
Select your username, press CTRL-C (or CMD-C on Mac) to copy it, and then click the “Log me in” button.
Please note that the password requested will be “welcome”.
Click on image to enlarge it.
4. When you arrived at the third step as mentioned above, you received this email to keep preciously. If you don’t see this email, check your spam folder.
- Initialization of your Pick and Collect: This involves choosing a personal password and setting up your online store (selected language, address, etc).
- Your first online offer: A quick tutorial that teaches you how to put your first offer online. This phase takes about 20 minutes and can be interrupted at any time.
- Your username and links: for quick copy/paste into your browser.
For a reminder and details of this point 3:
- Your username: The unique username you will be asked for when logging into your Pick and Collect.
- Your temporary password: “welcome” is the password you need to enter before setting your new personal password.
- The URL provided is the link you can share with your customers so they can access your online store.
- The URL provided is for your workspace to, among other things, create your offers.
- The URL provided allows you, if necessary, to place an order on behalf of your customers (an additional service for those who may not be able to do it themselves and who would request it).
Click on image to enlarge it.
5. Enter your received codes, and you’re good to go!
- Copy/paste your username received in step 3 and in your email detailed in step 4.
- Type your temporary password (all lowercase) “welcome”.
- Click the blue “Login” button.
Click on image to enlarge it.
6. Click on the blue “Password” button to set your personal password.
Click on image to enlarge it.
7. Creating a new password. Type your identifier (or copy and paste it from your summary email). Then, click on the “Send reset link” button.
Click on image to enlarge it.
8. You have received a reset email. If you don’t see this email, please check your spam folder.
Click on the “Reset your password” button.
Click on image to enlarge it.
9. Enter your new personal password.
Attention, it requires at least 8 characters including at least: 1 uppercase letter, 1 number, and 1 special character (e.g., &, %, #, -).
- Enter your new personal password.
- Re-enter your password to make sure there are no typos.
- Click the blue “Reset” button.
Click on image to enlarge it.
10. Your personal password is now active.
Enter it one last time, then click the blue “Log In” button.
If your browser offers to remember your credentials, feel free to accept it to avoid typing them in the future. It’s quite convenient.
Click on image to enlarge it.
11. Click on the blue “Main Language” button to set the main language for your online store and your workspace known as the Back-Office.
Click on image to enlarge it.
12. Access your main language by clicking on the “New Record” button.
Click on image to enlarge it.
13. Choose your main language from the currently available 6 languages (French, German, English, Spanish, Italian, and Dutch).
If you wish to activate a second language or even a third, it’s possible, but be aware that you will be required to fill out all your data in the chosen languages.
So be certain of the relevance of activating other languages, as it may impose unnecessary constraints on you.
Save your choice by clicking the “Save” button.
Click on image to enlarge it.
14. Click on the dark gray button “My Contact Data” to set the information that will allow you to communicate your address, phone numbers, etc.
Click on image to enlarge it.
15. Access your contact data by clicking on the small black pencil icon.
Click on image to enlarge it.
16. Enter your contact information.
- Responsible person’s name: your name or the name of your manager.
- Responsible person’s first name: your first name or the first name of your manager.
- Main mobile phone: your mobile phone number or your manager’s.
- Other mobile phone or landline: another mobile number, or your store’s landline.
- Email for receiving customer orders: the email address for receiving copies of order confirmation emails sent to your customers.
- Sender’s email: the email address to which your customers can reply when they receive an order confirmation. This email address can be the same as the previous one or different, depending on your internal organization preferences.
Click on image to enlarge it.
17. Click on the blue “My Business Image” button to access this section.
Click on image to enlarge it.
18. Access your business image by clicking on the small black pencil icon.
Click on image to enlarge it.
19. Complete your business image by providing:
- The name of your business and a possible slogan.
- Your logo. Click on “Browse,” choose the logo file from your computer. Want to change it? Click “Replace” and repeat the process.
- The URLs of your social media, if you have them, should be entered in this section. Only the social media that you complete will appear on your Pick and Collect.
- Click the blue “Save” button.
Click on image to enlarge it.
20. Click on the blue button “My Basic Options” to access this section.
Click on image to enlarge it.
21. Access your basic options by clicking on the small black pencil icon.
Click on image to enlarge it.
22. You have 3 choices for basic options:
- If you have more than one point of sale, check this box.
- If you want to manage your suppliers through Pick and Collect, our system allows you to do so.
- If you want to allow your customers to modify their order as long as the deadline has not passed and the stock is sufficient, check this box.
- Click the blue “Save” button to confirm your choices.
This concludes the configuration of your Pick and Collect. Now, let’s move on to the getting started guide.